Terms and Conditions

Agreement: This website is operated by Gravity Mattress (M) Sdn Bhd(the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to the Company. The Company, “Gravity”, offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Communication: When you use gravitymattress.com or you send an email to Gravity or Whatsapp, you are communicating with us electronically and therefore consent to receive communications from us electronically. Gravity will be communicating with you by email or by posting notices on the website and/or social media channels and/or text messages/WhatsApp. You agree that all agreements, notices, disclosures, and other communication that Gravity provides to you electronically satisfy any legal requirement that such communication is in writing.

Privacy policy: We have adopted a privacy policy that you should read in order to fully understand how we collect and use your information.

Copyrights: Images of people, products and places on this website are either property of Gravity or our licensor. Unless otherwise noted, all contents included on this website (graphics, logo, text, design, photographs, video, button icons, digital brochures, images) are the property of Gravity or its licensor, partners, or affiliates and are protected by Malaysian and international copyright laws. Any unauthorized use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.

Promotions and promo codes: From time to time, Gravity may offer promo codes that may apply to any or certain specified purchases made through our website. We are strictly not obligated to inform you of any upcoming promotions or promo codes beyond the current or existing promotions or promo codes. Every promotion and promo code will be subject to specific terms & conditions specified at the time the promo code is issued (including and not limited to the duration of the promotion’s or promo code’s validity) in addition to those mentioned in these Terms. 

If you have made a purchase on our website before a promotion is announced, Gravity Mattress is not liable to extend the same promotion to you in the interest of fairness to our other customers. We have several ways of notifying the public of our promotions or promo code – we may send post the details; we may advertise the promotion or promo code on our Website via a banner or pop-up message, or we may announce it on our social media channels, or we may advertise the promotion. 

We have the right to refuse you the use of any promotion or promo code once it is expired or fully redeemed. Depending on the promotion or promo code, a promo code may only be redeemed once for each customer. These codes may not be used in conjunction with any other discounts. Only one promotion/voucher/promo code may be used per order.

Free gifts & prizes: Any free gift and/or prize offered by Gravity in relation to our promotions, contests, goodwill, and any other official events may not be returned, replaced, or resold to Gravity for cash or credit value. 

License: Any Gravity product, or any part of Gravity, may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expression of our written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, videos, text, page layout, or form) of Gravity without express written consent. You may not misuse Gravity services.

General condition: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Shipping & Delivery: Gravity Mattress delivers to entire Malaysia for free via a third-party delivery service. In purchasing our product, you agree to the delivery conditions as below:

  • Our promise is we deliver our products in 3 – 5 working days in Klang Valley, 7 –  14 working days for outstation purchase.
  • The delivery date can be scheduled based on a case-to-case basis with a minimum of 1 day of advance notice. Delivery time is subject to our third-party delivery partners and cannot be scheduled.
  • Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner which is managed by Gravity Mattress. Our admin will usually make the arrangements with our third-party delivery partner and confirm the same before delivering to customers. This is also subject to our delivery route scheduled by our third-party delivery partner on a day-to-day basis.
  • Hence if you are not able to accept delivery, you must advise Gravity mattress before a delivery is attempted
  • The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, Deepavali, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame, however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.
  • Purchases made on Gravity are shipped to customers for free within the above-mentioned delivery time frame.
  • Any additional costs to Gravity such as and not limited to on-demand delivery or return pick-up requests on a specific time and date will be charged to the customer in case of a return and deducted from the refund amount.
  • If the delivery is scheduled and you are not at home during the determined time, we reserve the right to charge RM150 as a compensation fee if the mattress is returned.
  • Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and not Gravity mattress. Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery but this is wholly subject to them, and not Gravity

Price: The prices for products available for purchase through the site will be displayed to you on the site. The prices displayed include shipping costs and taxes. There are no hidden prices at checkout and all monetary transactions on the website take place in MYR (Malaysian Ringgit).

Payment: There are 4 types of payment you can choose to complete the order.

  • Direct Transfer – Deposit payment is directly transferred to our official account with AmBank Group. Balance payment can be paid on the delivery date via transfer or COD. In the event of cancellation before the mattress is delivered, please take all initial deposits are non-refundable.
  • FPX payment using Billplz through our website – You may choose different types of banks available for online banking to complete the order.
  • Credit card (website)
  • Hoolah installment plan using Credit or Debit card (website)

Please take note ff you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Installment plan payment:

  • You shall pay for the product in full at the time of ordering by supplying your credit/debit card details from a credit or debit card company acceptable to us, which we require in order to process your order. 
  • The payment will then be deducted based on the calculation made for each mattress; the total amount that will be divided to be paid for the next 3 months from the time of purchase.
  • You must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to us.
  • The minimum purchase amount is subject to change by Gravity or your credit card issuing bank without prior notice.
  • When you choose to apply for the credit/debit card installment plan, the transaction shall be handled by Hoolah. You will be offered from Hoolah the option of converting your purchase to a credit card or debit card based on a 3 months installment plan with a 0% interest rate.
  • The status and tenure of your credit card easy payment scheme is subject to your credit card issuing bank’s approval. 

Product availability: Gravity reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. Gravity cannot guarantee product availability for all products at all times. Estimated back-in-stock dates are not guaranteed or confirmed. Customer purchases and orders are fulfilled on a first-come, first-served, basis.

Warranty: Gravity mattress is covered by a 10-year limited warranty from the day of the delivery to your house. Please refer to our warranty section in order to fully understand the applied conditions.

Accuracy of information: Gravity attempts to be accurate as much as possible. However, we do not warrant that product description or any content of services are accurate, complete, reliable, current, updated, or error-free. If a product offered by Gravity is not as described, your sole remedy is to return it in an unused condition. Gravity does its best to display product colors shown on its website as accurately as possible. However, because the colors you see depend on your monitor, we cannot guarantee that your monitor’s display of any color is accurate. We will not be held responsible for any discrepancy between the color displayed and the actual perceived color of the product itself.

Law: Any dispute or claim relating in any way to your use of Gravity services or to any product sold by Gravity through its website or different channels will be resolved by arbitration, rather than in court. Gravity and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

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