Thanks for shopping at Gravity Mattress Sdn Bhd.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have [7] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase.
Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your account (store credit) or by Bank Transfer if the amount is above RM50.
You will receive the credit within (7) Seven business days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
Need help?
Contact us at {email} for questions related to refunds and returns.